Promise To Pay Request

Fiber Payment Extension Request

Please complete the form below to request a payment extension for your Fiber Internet service. We understand that circumstances can change, and we're here to support you. Once submitted, our support team will review your request.

Important Information:
  • ‍This form serves as a request only and does not guarantee approval.
  • You will receive a confirmation or denial via the SMS number you provide.
  • If your request is not approved, your original due date will remain in effect.
  • Requests submitted after 3:00 PM may not be reviewed until the next business day. If you require immediate assistance, please call us directly.
  • New payment extensions will not be approved if prior commitments were not honored.
Thank you for making a Promise To Pay request.
A Promise To Pay is not confirmed until you receive SMS text message confirmation at the number provided.
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