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Affordable Connectivity Program (ACP)
Services
Fiber Internet
TV
Digital Phone
Business Services
Point Guard
Contact Us
Services
Fiber Internet
TV
Digital Phone
Business Services
Point Guard
Give $100, Get $100
Contact Us
Business
Referral Program
About Us
News
New Areas
Locations
Community Partners
Pay Bill
Careers
Resources
Troubleshooting
Check Mail
Referral Program
Affordable Connectivity (ACP)
Shop now
TROUBLESHOOTING TIPS
At Point, our customers are our top priority. To assist you in troubleshooting common Internet issues, we have compiled helpful tools to assist with the following items:
General Support Topics
WiFi 101: WiFi Router Placement
WiFi 101: Understanding Bandwidth
WiFi 101: Internet Connectivity Issues
Online Bill Pay Assistance – Wireless Customers
In-Home Wifi Setup Assistance – Wireless LTE Customers
Amazon Fire TV Help
Roku Support
How to Set Up a Roku TV
No Display on TV
Remote Pairing & Troubleshooting
Roku 101 Playlist
Point SmartHome Support
App Login & Plume Initial Setup
AI Security
Manage People & Content Access
Managing Pods
Managing Network
Managing Passwords
Managing Devices
Plume App Release Notes
Phone
Residential Voice Feature Guide
As Always, Please Feel Free to Call
844-407-6468
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